Customer: "Hello, helpdesk? Can you enable my mobile phone for me? It's locked and I can't use it."
Helpdesk: "We don't deal with the mobiles here but, if you give me the phone's number I can pass it on to the facilities department so they can get it going for you."
Customer: "Oh. I don't know the number. I found it on the bus this morning."
How the hell do these people get a PhD?
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