No e-mail

JW:"Hello, helpdesk? When I was in Tanzania last week my Blackberry wouldn't work. I couldn't get to any e-mails."

Helpdesk:"The Blackberry devices rely on GPRS signals to send and receive e-mails. These only really work in the more built up areas of developed countries. Tanzania probably doesn't have a network that can support this for you. Infact even in the more rural areas of the UK it wouldn't work."

JW:"Well that's no good to me. I want a 3G 'phone instead."

I just called...

Customer: "Hello, helpdesk? Can you enable my mobile phone for me? It's locked and I can't use it."

Helpdesk: "We don't deal with the mobiles here but, if you give me the phone's number I can pass it on to the facilities department so they can get it going for you."

Customer: "Oh. I don't know the number. I found it on the bus this morning."

How the hell do these people get a PhD?