Personal space

Talking to the team about the use of pen drives.

JH: "If you are invading anyone's space with a device it's common courtesy to let them know when you are removing it."

Attention grabber

When asked by one of her new staff about how they should approach her for advice this was the reply.

JH: "If you really don't know what to do with it, come over to me and wave it in my face."